Frequently Asked Questions

When can I expect delivery?

Goods are usually dispatched within 5 days. Please allow up to 14 days depending on the details of the order, especially where customisation is required.

How much does delivery cost?

The cost of delivery is £6.50 on orders under £60, £12 on other standard orders to mainland UK. Customers should be aware that deliveries are made Monday-Friday 8am-5pm and wil require a signature

Who should cheques be made payable to?

Please make cheques payable to "The Soccer Company". Please send along with details of your order

How do I change my order?

Please call us as soon as possible on with your order reference number. If product has already been customised, it may not be possible to make certain changes

How do I keep up to date with SoccerKits.com special offers and discounts?

Just sign up to our newsletter on our home page

Can you offer discounts for larger orders?

If you have an order for 5 teams or more, please call us and ask for a designated staff member that will discuss with you.

How do I cancel my order?

Please call us as soon as possible with your order reference number. We are unable to cancel orders already customised.

How can I make a complaint?

All complaints should be made via our contact us section

How do I care for my kit?

Caring for your garments may be subject to minor discolouring as a result of normal wear and staining from only partially washed off substances e.g. grass and mud. Please follow garment care labels as appropriate to minimise any chance of colour loss. Avoid leaving kit bundled together or piled up whilst damp. Folowing use, soak in warm water with an appropriate (non chlorine bleach based) detergent for approximately 2 hours prior to machine washing. This process aids the removal of stains and reduces the chance of colour loss. Do not over fill washing machine as dirt can be re-posited and seriously alter colouring. Soccerkits.Com will not accept liability for any discolouration caused by foreign matter other than those used in the manufacturing of the material.

For transfers and badges, please turn the garment inside out and wash on a 40 degrees centigrade cycle to prevent abrasion and colours running during wash. SoccerKits.com is unable to provide advice concerning decorative additions other then those it supplies and will not accept responsibility for damaged/discolouration caused by the application of other decorative products.

Do not use bleaching agents, biological wash powders or spot removers on the garment - this may damage your transfer. Do not iron directly on transfer, turn shirt inside out - excess heat may damage your transfer. Do not scrub the transfer. Do not dry clean.